MokoChocolates.co.uk - Chocolate Gifts By Post - Terms And Conditions

Terms & Conditions

This website is governed by the following terms and conditions. They do not affect your statutory rights as a consumer under UK law.

Moko Chocolates is a trading name of Bunches Florapost Limited.

Registered in England and Wales no: 3924234
VAT Reg. 509377820
Data Protection Act registered number Z4831682

The Moko Promise

• Top quality chocolates.
• An easy to use website.
• Great customer service.
• A no quibble guarantee of a refund or resend if you are not 100% happy with your purchase.

Customer Service

We take great care to ensure that our chocolates leave us in peak condition and to help them stay that way. All chocolates are shipped in custom designed outer packaging to protect them during transit.

If you are in any way disappointed with our chocolates or service, please contact us by telephone or email us at chocs@mokochocolates.co.uk..

You can call our customer services free on 0800 027 3387.
From outside the UK please dial +44 1623 729987.

Alternatively you can write to us at:
Moko HQ
Unit 19, Hazelford Way
Newstead Village
Nottinghamshire
NG15 0DQ

If you have cause for complaint this must be received within 7 days after dispatch. Please note we cannot guarantee an exact delivery date with chocolates despatched by first class post.

Our customer service phone line is personally operated between 8.30am and 6.00pm GMT/BST Monday to Friday and 8.30am to 12.30pm GMT/BST Saturday. Calls are free from UK landlines, calls from mobile phones or from outside the UK may be charged.

We aim to respond to customer service matters within one working day and resolve all complaints within three working days, either by replacing the chocolates or refunding your money. Calls may be monitored for training purposes and to maintain our high level of service.

To ensure we can deal with your enquiry as quickly as possible, please take note of your order number, surname and postal code.

Cancelling Your Order

You can cancel your order and get a full refund at any time up to the item being despatched from our premises. Simply call or email with your order number.

Cancellation Rights

In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given above.

The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us. Please note this policy excludes perishable goods and exempt from this legislation. This does not affect your statutory rights as a consumer.

Substitution

In the unlikely event that we are unable to fulfil your order, we reserve the right to substitute the item for an alternative item of equal or higher value. We will make every effort to contact you first to inform you of this change.

Delivery

All items include delivery in the price. Standard delivery is by Royal Mail 1st class post and takes 1-2 working days for delivery. We usually despatch items two working days prior to the requested date if possible. We are unable to deliver on Sunday, bank holidays or the day immidiately after a bank holiday. We are unable to guarantee the exact delivery date on items sent by 1st class post. You can upgrade to courier delivery for an additional fee of £5.50, this will guarantee delivery on the working day of your choice.

Privacy Policy

We are committed to protecting your privacy. We collect information given to us when you place an order. This information is used to process your order, contact you regarding the order if necessary and to provide you with the best possible service. Bunches Florapost collect the information directly and do not disclose buyers information to third parties. All information is stored securely, collected lawfully and in accordance with the Data Protection Act 1998.

All personal data captured on this website is done so in a secure environment using a Digital Certificate from Verisign, this ensures all data is encrypted before being securely transmitted over the internet.

We will not use your details to contact you regarding future promotions and offers unless you opt-in to such marketing during the order process. Any email marketing we may send will include an unsubscribe option. We do not and will not sell our mailing list to third parties. If you wish to add or remove yourself from our mailing lists at a later date or if you have any questions or comments about privacy you can do so by contacting us by telephone on 0800 626 249 or by emailing us at chocs@mokochocolates.co.uk.

Cookies are used on this shopping site to keep track of the contents of your shopping cart.

Payment

The total price including VAT will be displayed at the checkout in Pounds Sterling. We are under no obligation to supply products to you at an incorrect (lower) price, even after we have sent you an order preparation confirmation, if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing.

Items will not be despatched until payment is confirmed and received.

Refunds

Any refunds issued to you will be made using the payment method used in your original transaction. You must inform us of any changes to your card details.

Credit Card Security

We are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS)

The payment phase is hosted by Sagepay.

As one of the Worlds largest and most well established payment providers on the Internet, we have chosen to entrust our security arrangements to them.

If you have any concerns or would prefer to place your order in another way, please telephone us free on 0800 027 3387 or email us at chocs@mokochocolates.co.uk

You can place an order with us via our secure website over the telephone on freephone 0800 027 3387 and pay by credit or debit cardo:

Intellectual Property

The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission.

Liability

If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below;

• Make good any shortage or non-delivery.
• To supply and deliver substitute products if your original choice cannot be delivered for any reason.
• To replace any products that are damaged or defective; or
• To refund to you the amount paid by you for the products in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products originally ordered.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Bunches Florapost Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Bunches Florapost Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Bunches Florapost Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.