MokoChocolates.co.uk - Chocolate Gifts By Post - Delivery Information

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Delivery Information

How are Moko chocolates delivered?

All chocolates are delivered by Royal Mail 1st class post as standard. Courier delivery, guaranteed to arrive on the day of your choice can be added for an additional £5.50. Courier items are sent by FedEx except for chocolate deliveries to Northern Ireland, Channel Islands and the Scottish Highlands that will be delivered by Royal Mail Special Delivery.

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How much does delivery cost?

All prices on the site include free UK delivery by Royal Mail 1st class post. Courier delivery guaranteeing your chocolates arrive on the day of your choice can be added for an additional fee of £5.50.

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How long does delivery take?

Chocolate gifts sent by Royal Mail 1st class post take 1-2 working days for delivery. We usually dispatch two working days prior to the requested delivery date to ensure the chocolates are not delivered late. All orders placed before 4pm Monday to Friday and 11am Saturday can be dispatched on the same day.

Chocolates sent using the optional courier service are delivered on the day of your choice and can be delivered on the next working day if ordered before 4pm Monday to Friday and before 11am Saturday.

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Where do you deliver to?

We can deliver chocolates to any postal address in the UK including all of England, Wales, Scotland, Northern Ireland, Channel Islands, Isle of Man, Orkney, Shetland and all of the Scottish Highlands and Islands.

We do not deliver chocolates to PO Boxes, Freepost or BFPO addresses.

We do not deliver chocolates to Europe (Inc. Dublin and Republic of Ireland).

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What days can you deliver on?

We can deliver on any day except Sunday. We are unable to deliver on bank holidays or the day immediately after a bank holiday.

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What time does delivery take place?

Chocolates sent by Royal Mail 1st class post or courier can be delivered any time between 8am and 5pm Monday to Friday and up to 1pm Saturday.

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Can delivery be tracked?

Chocolates sent by Courier can be tracked and we will send the tracking details by email when the chocolates have been dispatched. Chocolates sent by Royal Mail 1st class post cannot currently be tracked.

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Can I order for delivery in advance?

Yes, you can order for any available date in the future. Advance chocolate orders will be stored in our system until the required date.

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Can you deliver chocolates to hospitals or business addresses?

Yes, but delivery will be made to the main reception or mailing room for internal distribution.

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Can I include delivery instructions?

Yes, during the checkout process you can enter delivery instructions. We will do everything possible to ensure these are adhered to but we are unable to offer a guarantee.

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What if the recipient is away at the time of delivery?

Our selection boxes are designed to fit through the majority of UK letterboxes. For our larger products or in cases where the item cannot be posted through the letterbox and the recipient is not at home, then a card will be left with details of how the item can be collected or redelivered.

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