MokoChocolates.co.uk - Chocolate Gifts By Post - Customer Services
you can call us free on 0800 0273387 FREE Delivery As Standard! Quality Guaranteed Delivery | Customer Service | FAQ | Contact Us Login | Register 0 items in basketBrowse By Brand:
Delivery Date:
Wed 8th February 2012
Things that may help!
- How Moko Works
- Earn Moko Stars
- Email Signup
- Delivery Information
- Customer Services
- FAQ
- Terms & Conditions
Customers Said...
"I am writing to acknowledge safe receipt of the lovely box of Moko Chocolates, which I won through a magazine competition. It was a complete surp..." (read more)
Miss C Heyworth - PrestonCustomer Service
It's everyone's job at Moko to make you happy, but to keep things simple we have a dedicated customer service team who think of nothing else!
Peace Of Mind
If you are in any way disappointed with our chocolates or service, please contact us by email at chocs@mokochocolates.co.uk.
Or if you'd prefer a chat, call our customer service team free on 0800 027 3387.
From outside the UK please dial +44 1623 729987.
Alternatively you can write to us at
Moko HQ
Unit 19, Hazelford Way
Newstead Village
Nottinghamshire
NG15 0DQ
If you have cause for complaint this must be received within 14 days after dispatch. Please note we cannot guarantee an exact delivery date with chocolates dispatched by first class post.
Our customer service phone line is personally operated between 8.30am and 6.00pm GMT/BST Monday to Friday and 8.30am to 12.30pm GMT/BST Saturday. Calls are free from UK landlines, calls from mobile phones or from outside the UK may be charged.
We aim to respond to customer service matters within one working day and resolve all complaints within three working days, either by replacing the chocolates or refunding your money. Calls may be monitored for training purposes and to maintain our high level of service.
To ensure we can deal with your enquiry as quickly as possible, please take note of your order number, surname and postal code.
Cancellation Rights
In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 14 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within 14 working days of receipt and return the packaged item to us at the address given above.
The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us. This does not affect your statutory rights as a consumer.
